Privacy Policy
1. Introduction
Jevi Exports (“we”, “our”, “us”) is a leading merchant exporter of safety matches and agricultural products based in Chennai, Tamil Nadu, India. We are committed to protecting the privacy and personal data of our clients, business partners, website visitors, and all individuals who interact with us.
This Privacy Policy explains how we collect, use, store, protect, and share information when you visit our website at https://jeviexports.com, send us an enquiry, or engage with us for business purposes. By using our website or contacting us, you agree to the practices described in this policy.
2. Information We Collect
2.1 Information You Provide Voluntarily
When you fill out our contact or quotation form, reach out via WhatsApp, email, or phone, or communicate with us for business purposes, we may collect:
- Full name and designation
- Company name and business address
- Email address and phone number
- Country of import and intended market details
- Product preferences, quantity requirements, and shipment details
- Any other information you choose to share in your communication
2.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address and browser type
- Pages visited, time spent, and navigation patterns
- Device type and operating system
- Referring URL and search terms used
This information is collected through cookies and similar tracking technologies to help us improve the website experience.
3. How We Use Your Information
We use the information collected for the following purposes:
- To respond to your enquiries and provide export quotations
- To process and manage export orders and shipment logistics
- To communicate updates on orders, shipments, or documentation
- To send relevant product information, company updates, or promotional offers (with your consent)
- To comply with export regulations, trade laws, and legal obligations applicable in India and destination countries
- To improve our website functionality and user experience
4. Legal Basis for Processing
We process your personal data on the following legal grounds:
- Contractual necessity: to fulfil export orders and service agreements
- Legitimate interests: to operate our business, respond to enquiries, and improve our services
- Legal obligation: to comply with Indian export laws, customs regulations, GST requirements, and other applicable regulations
- Consent: where you have explicitly opted in to receive marketing communications
5. Sharing Your Information
Jevi Exports does not sell, rent, or trade your personal data to third parties. We may share your information only in the following circumstances:
- With freight forwarders, customs agents, shipping lines, and logistics partners as required for export operations
- With banking institutions and trade finance entities for payment processing
- With government agencies including Indian Customs, CAPEXIL, MSME, and other regulatory bodies as required by law
- With third-party service providers who assist in operating our website, subject to confidentiality obligations
- In response to lawful requests from judicial or law enforcement authorities
6. International Data Transfers
As an exporter serving clients across Africa, the Middle East, and Latin America, some of your information may be processed or accessed in countries outside India. We take appropriate measures to ensure that international transfers of data comply with applicable data protection laws and that adequate safeguards are in place.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable law. In general:
- Business correspondence and order records: 7 years (as required under Indian tax and trade law)
- Website analytics data: 12 months
- Marketing consent records: Until withdrawn by you
After the applicable retention period, your data will be securely deleted or anonymised.
8. Cookies and Tracking
Our website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:
- Essential cookies: required for basic website functionality
- Analytics cookies: to understand how visitors interact with our website (e.g., Google Analytics)
- Preference cookies: to remember your language or regional settings
You may disable cookies through your browser settings; however, some features of our website may not function correctly without them.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, accidental loss, destruction, or disclosure. Our website uses SSL encryption for data transmission. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
10. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Right to access: request a copy of the personal data we hold about you
- Right to rectification: request correction of inaccurate or incomplete data
- Right to erasure: request deletion of your personal data, subject to legal obligations
- Right to restrict processing: request that we limit how we use your data
- Right to data portability: receive your data in a structured, machine-readable format
- Right to withdraw consent: for marketing communications at any time
To exercise any of these rights, please contact us at connect@jeviexports.com. We will respond within a reasonable timeframe in accordance with applicable law.
11. Children's Privacy
Our website and services are intended for business-to-business (B2B) interactions and are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors.
12. Third-Party Links
Our website may contain links to third-party websites such as social media platforms (Instagram, Facebook, YouTube) or logistics partners. We are not responsible for the privacy practices of those sites and encourage you to review their respective privacy policies.
13. Updates to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. The updated policy will be posted on our website with a revised effective date. We encourage you to review this policy periodically.
14. Contact for Privacy Matters
For any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Jevi Exports
Subbu Homes, Plot No. 78, 3rd Floor, Radha Nagar 2nd Main Road, Perumbakkam, Chennai – 600100, Tamil Nadu, India
connect@jeviexports.com
+91 9941083238 / +91 9487946586